Warranty & Protection
Your Satori Signature Shear is built to last a career. Here is exactly what we cover, what we do not, and how to make a claim.
Lifetime Warranty — Manufacturing Defects
We warrant your shears against genuine defects in materials and workmanship for the life of the product, to the original purchaser. If your shears fail because we built them wrong, we repair or replace them at no charge.
What is covered
- Failure of the pivot or tension assembly under normal use, not caused by impact or misuse
- Structural failure of the blades or handle caused by a material or workmanship fault
- Plating or finish defects present at the time of delivery
What is not covered
- Normal dulling or loss of sharpness. This is routine maintenance and sharpening, not a defect.
- Damage from dropping, impact, or accidents. This is covered separately under Drop Protection.
- Damage from misuse, abuse, or cutting anything other than hair
- Damage or wear from sharpening, servicing, or modification by anyone other than Satori
- Rust, corrosion, or staining from improper care, moisture, or chemical exposure
- Tension drift, which you can adjust yourself with the included tension key
- Cosmetic wear, scratches, patina, and other normal signs of use
- Loss, theft, or shears not purchased directly from Satori
Coverage applies to the shear only, is limited to the original purchaser, and requires proof of purchase. Satori reviews each claim and determines in good faith whether the issue is a covered manufacturing defect. We repair where possible and replace only when a repair is not feasible.
1-Year Accidental Drop Protection
Accidents happen behind the chair. For the first year after purchase, if you accidentally drop or damage your shears, we repair or replace them one time, no questions asked.
- One claim, within 12 months of delivery
- Return the damaged shear to us; we cover the repair or replacement and return shipping
- Original purchaser, proof of purchase required
After Year One, or Out-of-Warranty Damage
Dropped them in year two? Damage from misuse? You are still covered, just not for free. We offer out-of-warranty repair or replacement for a flat $59 plus shipping. A $59 fix on a $599 shear is a deal you will not find from the names charging $900.
How to File a Claim
- Contact us with your order number and a few clear photos or a short video of the issue.
- We review within 2 business days and let you know if it is covered.
- If approved, we send return instructions and repair or replace your shears.